I spent a very nice 3 day weekend at your hotel and it was a delightful experience. Everything was neat and clean and in perfect order. I must give a special shoutout to one of your employees who could not have been nicer. Her name was Fanchon . She greeted us upon arrival with a beaming smile which was a nice change from most front desks on a busy weekend. We called the desk because our TV was stuck on one channel and would not change. She came right up,diagnosed the problem ,took care of it immediately and apologized for the inconvenience . Every time she was at the desk when we came in or out,she asked us if our TV was working and was there anything else we needed.. As we checked out she said,"Oh,your not leaving us are you?" and said " it was very nice to have you stay with us and we hope you will come back to see us soon!". This is the kind of employee that people are lucky to have on their staff and you should appreciate her.I wanted to recognize her for the wonderful asset that she is for your hotel and thank her personally for her going the extra mile to assure that our stay was as good as it could have been......Thank you Fanchon!
The man at the front desk was friendly enough but the room was lacking in cleanliness. The floor was gross. The carpet gummy and the tile bathroom floor was a cross between greasy and sticky. It felt nasty to walk around in bare feet. Between the nightstand and the bed you could see crumbs, dirt and dust. For 120$ a night I would appreciate a little cleaner room.
Overall a good experience. The room was nice and the breakfast was okay. The water smelled strongly of bleach, I'm not sure if this was a hotel issue or just Laurels city water. I would stay at this location again. Really easy to find.
The staff here was kind and courteous. They were eager to address our need for more towels, directions, and the like. The rooms were clean and well maintained. I'd definitely stay here again.
Excellent hotel. Clean, comfortable bed, nice room, helpful employees, great breakfast. Don't usually rate but this was worth a good comment.
Holiday Inn Express Suites Laurel is a US Lodging based in Laurel, Mississippi. Holiday Inn Express Suites Laurel is located at 2008 Jefferson St, Laurel, MS 39440, USA.
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